SHIPPING & RETURNS

 

General shipping information:

We aim to ship all our orders received via our online shop within 7 working days. However, some of our items are custom and are made to order and will therefore have a longer lead time. We will contact you to confirm your order advising you of an approximate lead time for these items and when you can expect delivery.

UK Christmas orders should be received by December 5th to ensure delivery.

Overseas shipping

For customers outside of the UK & EU, cushions can be sent without inserts to reduce delivery costs. Please contact studio@anouskatamony.com if you would like cushions as covers only.

We also advise our overseas customers to note that orders shipped overseas are sent on a delivery duty unpaid basis. Please check with your local government customs office, prior to placing an order, if you need to pay import duty or any additional taxes that may apply to your country of delivery. Anouska Tamony Ltd. does not accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer.

Returns

Please note that we may be able to send small sample strips of fabric out to customers free of charge prior to placing orders to minimise the need for any returns. (maximum of 5 sample strips per customer)

Fabric: Fabric that has been cut to order cannot be returned, unless faulty or damaged. Customers need to notify the studio by email (studio@anouskatamony.com) of any faults or damage within 7 days of receipt of your delivery. The cost of returning the fabric to us is the responsibility of the customer, and fabric must be sent in original packaging (or equivalent) to our studio in London (24 Bradgate Road, London, SE6 4TS). All parcels are sent back at the customer’s own risk. We would advise using special delivery as the parcel is not our responsibility until we sign for it. A full refund, less postage will then be made within 14 days via the original method of payment.

Cushions: If you are not happy with your cushions, they can be returned within 14 days of receipt of our delivery, provided they are returned with their labels on, in the original packaging (or equivalent standard) and undamaged to our studio in London (24 Bradgate Road, London, SE6 4TS). All parcels are sent back at the customer’s own risk. We would advise using special delivery as the parcel is not our responsibility until we sign for it. A full refund, less postage will then be made within 14 days via the original method of payment

Bespoke items: Only bespoke and made to order items that are faulty or damaged can be returned, unless written confirmation has been received from Anouska Tamony Ltd. prior to ordering that a return would be accepted should your bespoke item not be suitable. The cost of returning your bespoke item to us is the responsibility of the customer, and the item must be sent in its original packaging (or equivalent) to our studio in London (24 Bradgate Road, London, SE6 4TS).. All parcels are sent back at the customer’s own risk. We would advise using special delivery as the parcel is not our responsibility until we sign for it. A full refund, less postage will then be made within 14 days via the original method of payment..